How Clients Are Charged
How Clients Are Charged
LESSON OVERVIEW
In this lesson, you will learn about how clients are charged.
CHARGING THE CLIENTS
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Before clients can book a cleaning we require a payment method on file & validated in order to book any service.
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24 hrs before the booking date, the funds are placed on hold and secured until the booking is completed.
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Whenever items are added, hours change or prices have been renegotiated, these changes will be manually adjusted and charged by us.
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Cards are charged the day of the cleaning, so ensure any price changes are approved by the client and updated to the agency on the same day of service.
IMPORTANT!
● We are not an employer and our agency only collects payments from clients.
● We pay our Pros a percentage of the payment collected from the client.
● If a client disputes a charge, we would have to take back the percentage because we are not the employer and can only pay off the percentage the client paid.