Pro Help Center
Guides and answers for NW Maids cleaning professionals. Search or browse by topic below.
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Onboarding2 articles
New & Prospective Pros ‐ New Professionals18 articles
Pro Orientation19 articles
Availability3 articles
NW Maids Pro app ‐ Setup, Login, & Use12 articles
Payments & Fees ‐ Payments17 articles
Other Topics5 articles
Payments & Fees ‐ Fees8 articles
Supplies ‐ Cleaning Supplies2 articles
General ‐ How does NW Maids work?6 articles
NW Maids Pro app ‐ Troubleshooting5 articles
Account ‐ Personal Information2 articles
On the Job ‐ During the Job9 articles
General ‐ Policies4 articles
On the Job ‐ Before the Job7 articles
Get Help1 article
On The Job ‐ After the Job4 articles
Account ‐ Platform Status4 articles
Account ‐ Ratings & Feedback6 articles
General ‐ Information8 articles
New & Prospective Pros ‐ Prospective Pros9 articles
Onboarding
New & Prospective Pros ‐ New Professionals
- Can I login to NW Maids Pro Portal on my computer?
- Can I login to the NW Maids Pro Portal on my mobile device?
- Can I rewatch the videos from orientation?
- How do I activate my NW Maids account?
- How do payments and fees work?
- How does NW Maids work for pros?
- How often should I check for jobs?
- How to Update your Availability
- I can’t start working until a later date
- I didn’t receive a link for the Orientation
- I need help with the NW Maids Pro app
- I was activated; do I need to buy cleaning supplies?
- Maintaining a good rating
- Scheduling jobs
- What does “activation” mean?
- What should I wear to a job?
- What to expect at your first cleaning
- What you’ll need to know before your first job!
Pro Orientation
- Account Setup: Availability
- Account Setup: Online Portal
- Appointments & Rescheduling
- Customer Expectations
- Customer Satisfaction
- How Clients Are Charged
- How to Clean Tutorials
- How to Get More Jobs
- Overview
- Pro Portal Terminology
- Setting Up Direct Deposit
- Soliciting from Clients
- Types of Jobs
- Types of Jobs: Flat Rate
- Types of Jobs: Hourly Jobs
- Types of Jobs: Renegotiating Fees
- Updating or Printing Tax Info
- Upselling Earn 10x More
- What’s In The Contract?
Availability
NW Maids Pro app ‐ Setup, Login, & Use
- Account Setup: Downloading the App
- Download NW Maids Pro for Android
- Download NW Maids Pro for iOS
- Enabling location services
- Enabling push notifications
- How do I login to the NW Maids Pro app?
- How to Remove Your Availability from the NW Maids Pro App
- How to Update Your Availability in the NW Maids Pro App
- Learn about profile pictures
- My phone is broken or missing
- Remove a job
- Setup voicemail
Payments & Fees ‐ Payments
- Can I accept tips?
- How are taxes handled?
- How do I set up direct deposit?
- How does the referral program work?
- How to Update Your Direct Deposit Payment Information
- I haven’t received my batch payment
- I need proof of contractor status
- I need proof of earnings
- I was paid the wrong amount
- I’m missing payment for a specific job
- What are the accepted payment methods?
- What is Cash Out Now?
- When do I get paid?
- When should I expect my batch payment?
- Why did I stop receiving payments?
- Why is the Pay different for Similar Clients?
- Will I be paid if the customer cancels?
Other Topics
Payments & Fees ‐ Fees
Supplies ‐ Cleaning Supplies
General ‐ How does NW Maids work?
NW Maids Pro app ‐ Troubleshooting
Account ‐ Personal Information
On the Job ‐ During the Job
General ‐ Policies
On the Job ‐ Before the Job
Get Help
On The Job ‐ After the Job
Account ‐ Platform Status
Account ‐ Ratings & Feedback
General ‐ Information
New & Prospective Pros ‐ Prospective Pros
- Check my application status
- How do I become a cleaning pro?
- How long does the application process take?
- How much will I earn using NW Maids?
- I couldn’t submit my background check
- I couldn’t submit my ID verification
- What information do I need to apply?
- What is NW Maids orientation?
- Why does NW Maids need my Social Security/Social Insurance Number?
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