Types of Jobs: Renegotiating Fees
Renegotiating Fees
LESSON OVERVIEW
Best Practices when Renegotiating Fees
QUICK SUMMARY
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Sometimes the job description will not match up to the actual job. (For example, a job needs to be a deep cleaning but it is booked a regular cleaning)
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If you need to renegotiate the fee, contact the NW Maids Support team BEFORE you start cleaning to avoid upset customers.
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If clients are not home, you do not have their permission to exceed their pre-approved budget, unless they approve it. In other words, you will not be paid more for a cleaning after you have finished it. The fee must be renegotiated BEFORE you start cleaning.
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Tell the client that you need to call the agency, and we’ll contact the client to assist you in that process.
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It is your responsibility to notify the agency whenever the service total has been renegotiated.
YOUR ACTION STEP:
If the cleaning fee has to be renegotiated because the cleaning was booked incorrectly, inform the NW Maids Support Team before you start cleaning so that we can contact the client.