Customer Satisfaction
LESSON OVERVIEW:
In this lesson, you will learn how to keep your clients satisfied with your service.
QUICK SUMMARY
● Clients have the option to choose if they would like to have the same provider back or to try a few different providers until they find the right fit.
● We tell customers if they are unhappy to let us know within 24 hours of their service and we will connect them with their provider to address their concerns.
● Most providers offer the client a re-clean of any uncleaned areas or offer a discount off their service upon receiving a complaint.
● When we choose providers, we are very selective and choose to only work with cleaners who care about customers and their work completed.
● However, in the instance you don’t get along with a client we can help mediate for you as well by relaying any messages or assisting you further when requested.
3 Most Common Complaints We See:
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Client unexpectedly being charged a fee that they didn’t feel they approved.
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Lists not being done to their standards or Clients are unhappy due to an unfinished job
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Last Min Rescheduling, No Shows or Being Late.