Thank You

HERE'S HOW TO PREPARE FOR OUR VISIT TO HELP US MAKE YOUR HOME HAPPY:

Please secure any pets in a separate room. While we adore most dogs and kitties, we are concerned about them chewing on some trash or cleaning solution, being stepped on, or running away once the door is open. (This has never happened, but your pets’ and other family members’ safety is our #1 priority). Also, if your dog’s size approximates a horse, some of our cleaners will be nervous, even if he is the friendliest and sweetest dog ever.

Please ensure that you specified your home size and the type of cleaning correctly. To provide a high quality service, our Pros prepare for each visit thoroughly, including allocating sufficient manpower and supplies. If the house size is incorrectly specified as two-bedrooms, but the team has to clean a five-bedroom home (including typical 3-4 bathrooms) or prepared for general cleaning instead of move-out, they will be severely understaffed and unable to do a great job you deserve.

Related to #2, if your home needs extra-extra help, please let us know ahead of time. We plan half a day cleaning for a home in average condition. If yours hadn't been cleaned in a looong time, got clutter, dust bunnies, or actual bunnies, more time and budget may be required (e.g. extra hours of service) to ensure excellent result. If we are not prepared for it ahead of time, we may offer you to a) cancel, b) reschedule with an additional budget (depending on our availability), or c) do what we can within the existing budget. Sound fair?

To keep our staff happy and focused, please be sure your home is free of strong odors (animal waste, cigarette or marijuana smoke, etc.). Air it out ahead of time, if needed. If you've got animal or human waste, other biohazards, pests, mold, etc. - we would want to help, but wouldn't be able to. We especially wouldn't want to carry those yucky things over to other clients' homes, so your service would be postponed until people in special outfits with special cool tools take care of those. Not sure if you need extra-extra help or not? Feel free to e-mail us some photos to [email protected].

For move-out/ move-in service, please empty all cabinets and appliances. This type of work is more labor- and time-intensive. And having to carefully empty each drawer, clean the inside, and put it back together, doubles the time required for the service. PLEASE MAKE SURE YOUR HOT WATER AND ELECTRICITY ARE ON! OTHERWISE WE WILL HAVE TO CANCEL AND CHARGE CANCELLATION FEE.

For recurring cleanings, while we strongly prefer to send the same beloved team every time (and so do the teams!), but we cannot guarantee it. Our company was built on providing a flexible personal life-friendly schedule for our Pros, many of whom are MOMS. But if it's absolutely essential for you, please let us know. (Don't know what recurring cleaning is? It's the best, most awesomest thing ever: we work with your budget and your needs to set up a regular schedule - just like your health and your cars or anything else you use on a regular basis, your home deserves some proactive maintenance too. Let us know if you'd like more info.)

Make sure all valuables, medications, and firearms are put away.

Please be explicit if you have strong preferences for how you want your home cleaned. Our sole purpose for the visit is to make you happy and comfortable. We specifically work with Pros who have empathy and can prioritize your preferences. Some clients show us specific supplies/ tools they want us to use, or provide detailed instructions.

Please clear the floor and other surfaces of large amounts of dishes, clothes, and litter. While we love organizing as much as we love cleaning, it can be very time-consuming, as we would have to make multiple judgments about whether the items are sufficiently clean to be put away laundered, where they are normally stored, etc. This process can be stressful for our Pros and also takes them away from performing the actual deep cleaning of surfaces. If the condition of your home is not suitable for our service for any of the above reasons we would probably leave rather than deliver disappointing results. When in doubt, please call us or e-mail us photos of your home to [email protected] - We don't judge, we're like doctors.

If there is a particular area of concern, please let us know ahead of time. We are here to help. If you describe any problem ahead of time, we can prepare better, bring special supplies or even experts with us. We partnered up with great local providers: eco-carpet cleaning company and stone care/ restoration expert who can be brought in to serve your needs.

Please try to be present when the service is completed, especially if it’s the first visit. Every person’s standard is different and our first visit is usually more complex, so there may be a few things you prefer re-cleaned, cleaned differently, or something cleaned that we normally wouldn’t, but would be happy to. We want to make you happy and it’s easier to do when you and we are already on location.

Please provide your feedback after a visit. We go farther than most other companies in ensuring our clients’ happiness. If there is any problem or concern, or even any suggestion for improvement, we will be grateful to hear it. Our e-mail is [email protected] or simply respond to the post-service survey via text or email.

Cancellations. Because we reserve a time especially for you and deny lots of other clients who desperately need help with their homes, please, please make any rescheduling/ cancellation at least 24 hours before your appointment to avoid incurring a $70 cancellation fee. We appreciate your understanding.

Billing. We love making people happy. We don't love chasing people for money. So, we make sure your payment method works well before the cleaning or else we can't proceed. We place your credit or debit card on hold the day before your appointment. Don't panic, we absolutely do not charge it until after the service, although some banks show a debit card hold as a charge. Charging is completed the day of your appointment and you will receive an invoice via email once this occurs. If your service is cancelled for any reason, this hold will drop off within 2-5 days.

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Additional Information:

We are a referral agency. Our Pros are highly rated by other NW Maids customers, but if you are not happy with your Pro or your cleaning, just let us know and we will assign you a different Pro!

As always, thank you for choosing {{ client.name }}. Please let us know if we can assist you with anything further.

P.S. Our Lawyers made us add this part:

Solicitation of Our Cleaners and Employment Practices.

We invest heavily in onboarding and background screening to find quality pros for our Services. Hiring our cleaners (current or those contracted by NW Maids within the previous 24 months) and/or offering/receiving side propositions while you’re using the Services for up to 18 months after your last appointment with NW Maids makes you liable for a $25,000 employment referral fee. By using our Services, you agree to notify us of any attempts to solicit or accept illegal services. If you breach this, attorney, legal, and miscellaneous expenses incurred to investigate and/or collect this fee will be added to your employment case when discovered. Please note that exchanging contact information is considered a breach.

Direct, unreported or inappropriate employment practices, unless they comply with law, are illegal. NW Maids is obligated to report illegal hiring activities. Implication, complicity or withholding knowledge of illegal activity is not only prosecutable by NW Maids, but also generally under United States federal, state, and local laws.

How to whitelist our email so you get email notifications http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/

Email addresses to whitelist:

[email protected]

[email protected]