A professional cleaning contract is a very useful document that is used to ensure that both the cleaning service providers and the clients are in harmony and know what is expected of them.
It is essential to get the basics right before settling on a cleaning company for your home or business – this includes knowing the different types of contracts.
The following are the features that a client should check in a cleaning contract before signing it.
Scope of Services
A good contract should contain a description of the cleaning services that the client is to pay for.
It has to specify whether the agreement includes dusting, sweeping, mopping, sterilization, or deep cleaning.
Also, finding out what is not included is crucial to avoid surprises.
Frequency of Cleaning
The frequency of cleaning should also be indicated in the contract.
Some of the options available include daily, weekly, bi-weekly, or monthly cleaning services.
The cleaning schedule depends on the client’s needs.
Frequency flexibility is a good feature if requirements are likely to change over time.
Supplies and Equipment
It is also essential to know who will provide the cleaning products and tools.
Some companies have the supplies that they use; others expect the client to provide them.
If you have special preferences like green or non-toxic products, they must be mentioned in the contract.
Pricing and Payment Terms
A clear agreement should contain the price for the services to be provided, how to pay for the services, and what payment methods are accepted.
You should also check whether the company has a fixed price per hour or per session charge.
You should also check for extra costs that may be incurred.
Cancellation and Rescheduling Policy
The world is full of uncertainties; therefore, it is advisable to have a lenient cancellation policy.
Get to know the information about the cancellation policy and rescheduling of the appointments together with the penalties that are associated with it.
Liability and Insurance Coverage
It is worthwhile for professional cleaning companies to have liability insurance in place to cover any losses or damages that may occur.
This is important for the client and the service provider in the event of property damage or personal injury.
To avoid risks, make sure that the contract includes proof of insurance.
Employee Background Checks
Since the cleaning professionals will be working in your home or office, it is important that the company perform a thorough background check on them.
Trusted companies conduct background checks on employees to include security and reliability.
Confidentiality Agreement
If the cleaning service is to be used in an office or a home with sensitive information, then confidentiality clauses are advantageous.
A contract should include a clause stating that all the employees will not reveal any personal or business information they may get from the cleaning process.
Performance Standards
A reputable cleaning service should have quality assurance measures in place.
Performance standards are also provided in contracts, which include provisions for follow-up inspections and customer feedback.
Customer Complaints and Resolution Process
Disputes or dissatisfaction may happen.
Therefore, there has to be a clear-cut procedure on how the issue is to be solved.
The agreement should contain provisions on how the complaints should be handled and the time the complaint should be addressed.
Termination Clause
It is always important to know the contract termination provisions.
The agreement needs to detail how and when the contract may be terminated, outlining the notice period and other effects.
Customization Options
Some companies provide individual cleaning solutions tailored to the client’s needs.
It is essential to check whether it is possible to include additional services like window, carpet, or appliance cleaning without any problems.
Satisfaction Guarantee
A guarantee of customer satisfaction is a sign of a good service provider.
Some companies guarantee their work, promising to re-clean areas that the client is not satisfied with.
This is something to look for before making a decision.
Legal Compliance
A professional cleaning contract should be legal and consistent with the laws of the particular state or country.
This ensures that the service provider does the right thing and protects the client from legal consequences.
Conclusion
A properly prepared cleaning contract is a clear and coherent document for both the client and the cleaning service company.
This helps sort out the best cleaning service expected to deliver as required.
If you are searching for a house cleaning service, you should try NW Maids.
They have a professional staff that provides quality service, focusing on the client’s needs and satisfaction.
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